Privacy Policy for Cross Tracks

Last Updated:

This Privacy Policy explains how Podcrash(“we”, “us”, “our”) collects, uses, and protects your information when you playCross Tracks on mobile devices.

Availability

  • Android (via Google Play)
  • iOS (via the Apple App Store)

Cross Tracks is operated byPodcrash Ltd, registered in England and Wales.

Contact:help@podcrash.com

1. Scope of This Policy

1.1 This policy applies only to:

  • The mobile game Cross Tracks
  • Related support and services

1.2 This policy does not apply to:

  • Other Podcrash products
  • Third-party platforms such as the Apple App Store or Google Play, which have their own privacy policies

2. Information We Collect

2.1 Information You Provide

We may collect:

  • Email address (if you contact support)
  • Any information you include in support messages

2.2 Information Collected Automatically

When you play Cross Tracks, we may collect:

  • IP address (used for security and approximate location)
  • Device type and model
  • Operating system and version
  • App version and install data
  • Crash logs and diagnostics

2.3 Gameplay Data

We collect gameplay-related data such as:

  • Scores and progression
  • Session length and play frequency
  • Signal interactions and player behaviour (e.g. timing decisions, collisions avoided)
  • Difficulty progression and failure points
  • Performance and stability data

This data is used to:

  • Improve gameplay balance and difficulty
  • Fix bugs and crashes
  • Enhance the overall player experience

We do not use gameplay data to identify you personally.

2.4 Advertising Data (Google AdMob)

We use Google AdMob to display advertisements in Crossed Signals.

AdMob may collect and process data such as:

  • Device identifiers (e.g. advertising ID)
  • IP address
  • Approximate location
  • Interaction with ads

This data is used to:

  • Serve ads
  • Measure ad performance
  • Prevent fraud

2.5 Personalised vs Non-Personalised Ads

Where required by law (including the UK GDPR), we will request your consent before showing personalised ads.

If you do not consent, you will be shown non-personalised ads.

3. How We Use Your Data

We use your data to:

  • Operate and maintain Cross Tracks
  • Improve gameplay and performance
  • Monitor stability and fix issues
  • Display advertisements
  • Respond to support requests
  • Prevent fraud or misuse
  • Comply with legal obligations

We may also use aggregated and anonymised data to analyse trends and improve updates.

5. Children and Young Players

Cross Tracks may be played by children.

We comply with the UK Age Appropriate Design Code issued by the Information Commissioner's Office.

We:

  • Collect only the minimum data necessary
  • Do not knowingly serve personalised ads to children
  • Do not knowingly collect precise location data
  • Avoid manipulative or exploitative gameplay practices

If required, we will:

  • Show non-personalised ads by default for users identified as children
  • If we become aware that we have collected personal data from a child under 13 without appropriate consent, we will delete it

Parents or guardians can contact us athelp@podcrash.com.

6. Sharing Your Data

We do not sell your personal data.

We may share data with:

6.1 Service Providers

  • Cloud hosting providers
  • Customer support tools

6.2 Advertising Partners

We share data with:

  • Google (via AdMob)

Google processes this data under its own privacy policy.

6.3 Platform Providers

  • Apple App Store
  • Google Play

These platforms may process your data independently.

6.4 Legal Requirements

We may disclose data if required to:

  • Comply with legal obligations
  • Protect users or our services
  • Enforce our terms

7. Data Retention

We retain data only as long as necessary:

  • Gameplay data — anonymised where possible
  • Support requests — retained for service and compliance
  • Technical logs — retained for debugging and security

8. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Data portability

To exercise your rights, contact:help@podcrash.com

You also have the right to complain to the Information Commissioner's Office.

9. Security

We implement appropriate security measures including:

  • Secure storage and access controls
  • Monitoring for unauthorised access

10. International Data Transfers

Your data may be processed outside the UK.

Where this occurs, we rely on safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions

11. In-Game Purchases

  • Payments are handled by Apple or Google
  • We do not store full payment details
  • We may receive confirmation of transactions

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with a revised “Last Updated” date.

13. Contact Us

Email:help@podcrash.com

Company:
Podcrash Ltd

Registered Address:
Suite 48-49 Autumn Park Business Centre
Dysart Road
Grantham, Lincolnshire
England
NG31 7EU